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TERMS OF SERVICE

Last updated: October 16, 2026

OVERVIEW

Welcome to Lumi Strands. These Terms of Service (“Terms”) govern your use of lumistrands.com and any purchase made through our online store.

In these Terms, “we,” “us,” and “our” refer to Lumi Strands. By visiting our website, creating an account, or placing an order, you agree to these Terms and our related policies. If you do not agree, please do not use the website.

1. ELIGIBILITY AND ACCOUNTS

You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.

If you create an account, you are responsible for keeping your login information secure and for activity conducted through your account. Information supplied to us must be current, complete, and accurate.

2. PRODUCTS AND HANDMADE VARIATIONS

We make reasonable efforts to describe and display our products accurately. However, colors may appear differently depending on your screen and lighting conditions.

Many Lumi Strands products are handmade. Minor variations in bead placement, color, shape, pattern, and total length are normal and are not considered defects.

Product availability may change without notice. We may limit quantities, discontinue products, or update product information when reasonably necessary.

3. ORDERS, PRICES, AND PAYMENT

Submitting an order does not guarantee acceptance. We may refuse or cancel an order when necessary, including for suspected fraud, pricing errors, stock problems, payment issues, or shipping restrictions.

Prices are displayed in the currency selected on the website. Shipping costs, taxes, customs charges, and other applicable fees may be calculated separately.

You agree to provide accurate billing, payment, contact, and delivery information. By submitting payment details, you confirm that you are authorized to use the selected payment method.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

4. SHIPPING AND DELIVERY

Delivery times are estimates and are not guaranteed. Delays may occur because of carriers, customs processing, weather, peak seasons, incorrect addresses, or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Please review our Shipping Policy:

https://lumistrands.com/policies/shipping-policy

5. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Returns and Refunds Policy. Please contact us before sending any item back. Unauthorized returns may not be accepted.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

Returns and Refunds Policy:

https://lumistrands.com/policies/refund-policy

6. ACCEPTABLE USE

You may use this website only for lawful personal shopping purposes.

You must not:

- Violate applicable laws or the rights of another person.
- Submit false, misleading, abusive, or fraudulent information.
- Attempt to gain unauthorized access to the website or another customer’s account.
- Upload viruses, malicious code, or harmful material.
- Scrape, copy, reproduce, resell, or exploit website content without permission.
- Interfere with the security, performance, or operation of the website.
- Use the website in a way that may harm Lumi Strands, Shopify, our customers, or third parties.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

7. INTELLECTUAL PROPERTY

The Lumi Strands name, logo, product photography, graphics, text, website design, videos, and other original content are owned by or licensed to Lumi Strands and are protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, sell, or commercially use our content without prior written permission.

Third-party trademarks remain the property of their respective owners.

8. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by payment processors, shipping carriers, analytics providers, social platforms, and other service providers.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices. Your use of third-party services may be subject to separate terms and policies.

9. RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which provides the ecommerce platform used to offer our products and services.

Purchases made from this store are transactions directly between you and Lumi Strands. Shopify is not the seller of our products and is not responsible for the products, order fulfillment, customer service, or disputes relating to purchases from Lumi Strands.

10. PRIVACY

Our collection and use of personal information are governed by our Privacy Policy:

https://lumistrands.com/policies/privacy-policy

By using the website, you acknowledge that information may be processed by Shopify and other service providers as necessary to operate the store, process payments, fulfill orders, prevent fraud, and provide customer support.

11. DISCLAIMER

To the extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lumi Strands will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products purchased through it.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by law.

13. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Lumi Strands against third-party claims, losses, or reasonable expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

14. TERMINATION

We may suspend or terminate access to the website if you materially violate these Terms or use the website in a fraudulent, unlawful, or harmful manner.

Provisions concerning intellectual property, liability, indemnification, privacy, and other terms that should reasonably survive termination will remain effective.

15. GOVERNING LAW

These Terms are governed by the laws applicable in the jurisdiction where Lumi Strands is legally established, without limiting any mandatory consumer protections available in your country or region.

16. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, business practices, or legal requirements. The revised version will be posted on this page with an updated date.

Material changes will be communicated when required by applicable law.

17. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

18. CONTACT US

For questions about these Terms, an order, or a Lumi Strands product, contact us at:

Email: huxinyun704@gmail.com

Contact page:
https://lumistrands.com/pages/contact