FAQ & Help Center
Find quick answers about Lumi Strands phone charms, straps, car charms, handmade details, care, shipping, returns, and support.
Phone charms
How do I attach a phone charm?
Use a compatible phone case with a charm loop, or place the included phone tab inside the case and feed its loop through the charging-port opening. Attach the charm securely before lifting your phone. See our step-by-step phone charm guide.
Can I use a phone charm on a bag or keys?
Many Lumi Strands designs can also be styled as bag charms or key accessories when the clasp fits securely. Explore our styling ideas for bags and keys.
What is the difference between a phone charm and a phone strap?
Phone charms are usually decorative accents, while phone straps may provide a longer carrying loop. Compare them in our phone charm vs. phone strap guide.
Car charms
How should I hang a rearview mirror charm?
Attach it securely and position it so it does not obstruct your view, interfere with controls, or distract you while driving. Requirements can vary by location, so follow local road-safety rules. Browse all car charms or read our Christmas tree car charm guide.
Materials, size, and handmade details
Will every piece look exactly the same?
Each piece is handmade. Small variations in bead placement, color, shape, and total length are part of its individual character. Check the product page for the materials and measurements of the specific design.
How do I care for my charm?
Keep it dry, avoid perfume and harsh cleaners, and store it separately when not in use. Read our care guide for handmade beaded charms.
Orders, shipping, and returns
Where can I find delivery and return information?
Available delivery options and estimates are shown during checkout. Please review our Shipping Policy and Returns & Refunds Policy before sending an item back.
Where can I read the store terms and privacy information?
Read the Terms of Service, Privacy Policy, and Your Privacy Choices.
Still need help?
Send us your product name, order number (if applicable), and a short description of the issue through our Contact page. We will help you find the right next step.